Ziyas is the only platform in the tourism industry providing financial guarantees for its services

In the "Pick-up" field Choose the city or text the exact name of the hotel from which you need to go to the airport. The price does not depend on the address you will be picked at by the driver, but it should be within the selected area. Moreover, you need to enter the airport name in the "Drop-off" area as well.

Important: To accurately calculate the time of car delivery, take into account the travel time indicated on the website, and plus 3 hours for registration at the airport.

The time en-route can be found on our website and in your booking confirmation voucher (pdf file, downloadable after the booking). Keep in mind: this time period is not precise and may differ according to traffic, transfer time and date, public holidays, etc.

 Please, make changes in your order in advance if you receive any new information about the traffic situation.

For it, you need to indicate your flight number with both letters and numbers.

As an example, TK338 is a full flight number; however, 338 is incomplete.

In case you give us an incorrect flight number, our driver won't be able to meet you on time at the airport.

Indicate the address of your destination or your hotel name precisely.

Important: You need to have a look at the voucher (a document verifying your reservation and sent it to you after reserving a room) to find the hotel address.

The easiest way to book a return transfer is when booking the main transfer. For that, indicate the date and time of the return transfer in the given area in the booking form.

Important: If the return transfer differs from the main one, then these are two different transfers. It needs to be issued as new one.

Each vehicle has its own capacity which is indicated on the website.

A standard piece of baggage is considered a bag or a suitcase whose length, width and height do not exceed 158 cm.

You can put your hand luggage in the car.

Important:  if you are traveling with bulky luggage (for example, skis or snowboards in case of transfers to the ski center as well as bikes, prams, wheelchairs, big suitcases, golf clubs, etc.), you need to contact us through [email protected] or via online chat to select an appropriate vehicle class.

The transportation of animals is regulated by the legislation. Any animal should be transported in a portable container and have medical certificates and other required documents according to the legislation of the country visited.

Important: in case of a law violation, your driver has a right to reject that transfer.

We always do our best in terms of choosing the drivers who could speak the language of a client at least in English. 

However, we do not guarantee that the driver will speak a specific language. The driver will have basic route information. This will help you to avoid communication with the driver and you will not have problems with the language barrier.

You can change the order through the button in the received e-mail

You can cancel transfer through the button in the recived e-mail